Shipping Policy
Thank you for choosing BagzDepot! We're committed to providing you with a smooth and hassle-free shopping experience. This Shipping Policy outlines the details of our shipping process, delivery times, and associated charges. If you have any questions or need further assistance, please don't hesitate to contact our customer support team.
1. Shipping Zones
We proudly offer the convenience of worldwide shipping here at BagzDepot.
2. Shipping Methods
We work with reputable shipping carriers such as UPS, USPS and DHL to ensure reliable and timely delivery of your orders. The available shipping methods will be displayed during the checkout process. Please choose the method that best suits your needs.
3. Order Processing Time
After placing your order, we require a processing period to verify and pack your items. Our standard processing time is usually 1-2 business days. During peak seasons or special promotions, processing times may be slightly longer, but we'll always keep you informed about any potential delays.
4. Shipping Time
Shipping time refers to the duration it takes for your order to reach its destination after leaving our warehouse. The estimated shipping time varies based on the shipping method selected and your location. Please note that unforeseen circumstances like weather conditions, customs clearances, or natural disasters may occasionally cause shipping delays. However, we'll do our best to minimize any disruptions.
- Most of our items will be delivered between 2-6 business days to your address within the USA and 14-25 business days for all international orders. If you would like to upgrade the shipping service please reach out to us with your order number to get a shipping quote at sales@bagzdepot.com
5. Shipping Charges
Shipping costs are calculated based on the total weight of your order, the shipping method selected, and your delivery address. You can review the shipping charges during the checkout process before finalizing your purchase. We may offer free shipping promotions on specific products or order values, and any such promotions will be clearly indicated on the website.
- Currently we offer FREE shipping within the USA on all orders over $200. Anything below this threshold will incur a flat rate charge of $14.95.
6. Order Tracking
Once your order is shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package. You can also log in to your account on our website to check the order status and tracking information.
7. Customs, Duties, and Taxes
For international orders, please be aware that customs duties, taxes, or import fees may apply upon arrival in your country. These charges are not included in the total purchase price and are the responsibility of the customer. We recommend contacting your local customs office for more information about potential fees.
8. Undeliverable Packages
In case a package is undeliverable due to an incorrect address or other factors beyond our control, we will attempt to contact you for an updated address. If we are unable to reach you within a reasonable timeframe, the package will be returned to our warehouse, and we will process a refund minus any shipping charges incurred.
9. Order Modifications or Cancellations
If you need to modify or cancel your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been processed and shipped cannot be modified or canceled.
10. Shipping Policy Changes
We reserve the right to update and modify our Shipping Policy at any time without prior notice. Any changes will be posted on this page, and the revised date will be indicated at the top of the policy.
By placing an order with us, you agree to abide by the terms and conditions outlined in this Shipping Policy.
Thank you for shopping with BagzDepot!
Return Policy
At BagzDepot, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free return process. Please read our return policy carefully to understand your rights and responsibilities as a customer.
1. Eligibility for Returns
You may initiate a return within 30 days from the date of delivery. To be eligible for a return, your item must meet the following criteria:
- The item is in its original condition, unused, and in its original packaging.
- All accessories, manuals, and other included items are returned with the product.
Please note that certain items, such as personalized or intimate goods, may not be eligible for return due to their nature. Additionally, products that have been damaged or altered after delivery are not eligible for return.
2. Return Process
To initiate a return, please follow these steps:
a. Contact our customer support team: Before sending the item back, get in touch with our customer support team via support@bagzdepot.com to inform us about your intention to return the product. Our team will guide you through the return process and provide you with a return authorization if required.
b. Package the item: Carefully package the product in its original packaging, ensuring that it is adequately protected to prevent damage during transit.
c. Ship the item: Send the package back to the address provided by our customer support team. We recommend using a trackable shipping method to ensure the safe return of the item. Please note that the cost of return shipping is usually the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong item shipped, item arrived damaged).
3. Non-Returnable Items
Certain items are non-returnable for hygiene or safety reasons, as well as products that are perishable or customized specifically for you. The following items may not be eligible for return:
- Custom Printed Items (Personalized Goods)
- Any and all personal protection safety items; face masks
4. Refunds and Processing Times
Once we receive the returned item and verify its eligibility, we will process your refund. The refund will be issued to the original payment method used during the purchase. Please note that the time it takes for the refund to reflect in your account may vary based on your payment provider's policies.
If your return is approved, the refund will typically be processed within 5-10 business days after we receive the item.
Keep in mind, we charge 20% restocking fee on all orders over $100. We also deduct our original shipping costs from all returns unless the return is caused by our error such as "received damaged or wrong item".
5. Exchanges
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different one, please follow the return process and place a new order for the desired item separately.
6. Damaged or Defective Items
In the rare event that your item arrives damaged or is defective, please contact our customer support team immediately. We will arrange for a return or replacement as appropriate, and we will cover any associated return shipping costs.
7. Policy Changes
We reserve the right to update and modify our Return Policy at any time without prior notice. Any changes will be posted on this page, and the revised date will be indicated at the top of the policy.
By making a purchase on our website, you agree to adhere to the terms and conditions outlined in this Return Policy.
Note: Due to the many variations in monitors and browsers, the color of products may appear different on different monitors. Computer monitors are not all calibrated equally and color reproduction on the Internet is not precise.
Thank you for shopping with BagzDepot!