General Questions

• Q: Do You Have an Affiliate Program?
  • A: Yes! We offer a commission-based affiliate program. Learn more or sign up here.
• Q: What types of promotional bags do you offer?
  • A: We offer tote bags, backpacks, duffle bags, drawstring bags, fanny packs, and more — including eco-friendly cotton, canvas, and jute bags.
• Q: Can you customize the bags with my logo?
  • A: Yes! We offer screen printing, embroidery, DTG, and more customization methods tailored to your design.
• Q: What is the minimum order quantity?
  • A: It varies by style, but low minimums are available. Contact us for a tailored quote.
• Q: What is your production time?
  • A: 2–5 business days for custom orders after proof approval. Blank items ship in 1–2 days.
• Q: Do you offer samples?
  • A: Yes, samples are available for purchase and can often be credited toward your bulk order.

Material and Sustainability

• Q: What materials do you use?
  • A: Cotton, canvas, jute, nylon, polyester, recycled fabrics — we help you choose based on your goals.
• Q: Are your bags eco-friendly?
  • A: Yes! Many of our bags are made with organic or recycled materials. Learn about our sustainability practices.
• Q: Can you provide certifications?
  • A: Yes, we can provide documentation for organic and recycled materials on request.

Pricing and Ordering

• Q: How do I get a quote?
  • A: Fill out our quote request form with your product details for a fast, accurate estimate.
• Q: What payment methods do you accept?
  • A: We accept credit cards, PayPal, ACH, and wire transfer.
• Q: What is your shipping policy?
  • A: We ship nationwide with UPS, USPS, FedEx, and DHL. Orders over $300 qualify for free shipping.

Design and Customization

• Q: Do you provide design help?
  • A: Yes, our design team will help you perfect your artwork and offer templates and print guidelines.
• Q: Can I upload my own artwork?
  • A: Absolutely. We accept high-resolution files and provide digital mockups before printing.
• Q: What are the customization options?
  • A: Screen printing, embroidery, DTG, and heat transfer depending on your product and quantity.

Shipping and Returns

• Q: Do you offer tracking?
  • A: Yes, you’ll receive tracking info via email once your order ships.
• Q: What is your return policy?
  • A: We offer a 30-day satisfaction guarantee on most products. See our full return policy.
• Q: Can I make changes after placing an order?
  • A: Contact us ASAP. Once production starts, changes may be limited or incur a fee.